Improving contract manageability
After being a number of years in an outsourcing arrangement, SVB felt the need to perform an independent assessment on the extent the contract still supported its objectives. The core question was: can the contract (still) be considered to be an effective instrument to underpin current and future sourcing objectives?
To answer this question, SVB wanted to move beyond traditional subjective reviews or limit itself to just a review of KPIs or pricing benchmark. SVB chose Leadmark to run the assessment based on its standard Contract Manageability Rating (CMR) approach. CMR provides a structured and fact based approach to review the quality of a contract as a management instrument, that allows effective steering to realize sourcing objectives.
In just a few weeks time and with only 2 meetings with SVB experts, the assessment was completed and Leadmark delivered a comprehensive set of findings and recommendations to SVB, that gave them a clear and evidence based direction for improving their sourcing relationship and outcomes.READ MORE