innovate relationship management to improve customer satisfaction
As an account or delivery lead you are responsible for adding value for clients and overseeing a streamlined set of sourcing operations to realize margin. Clients expect you to innovate and demonstrate strong and mature governance. Enabling client value quickly while reducing administrative and management overhead lets everyone win.
– Automation of delivery processes ensures you meet your commitments and optimize customer satisfaction
– Realtime reporting overheads disappear
– Contract quality assessments that set you up for success (joint accountability / balanced set of controls)
– Quickly bridge process gaps (align to client requirements quickly and easily)
– Fewer errors and a standard way of working across delivery teams