Glossary of terms

This glossary is intended to assist you in getting a general understanding of commonly used terms and concepts when dealing with outsourcing and outsourcing governance. We welcome your contribution to further improve and expand the glossary.

# A B C D E F G H I J K L M N O P Q R S T U V W X Y Z
There are currently 2 names in this directory beginning with the letter W.
An aspect of the outsourcing contract's Terms and Conditions. Specifies what either party is required to warrant with respect to the agreement. This can include: quality of services; personnel; fitness for purpose; performance against specification; conformance to standards; warranty maintenance period and service levels

Work Product
Product or result of the work that has been contracted and paid for by the buyer to the service provider – defines who has the right to own that product – result of the service outsourcing