Glossary of terms
This glossary is intended to assist you in getting a general understanding of commonly used terms and concepts when dealing with outsourcing and outsourcing governance. We welcome your contribution to further improve and expand the glossary.
There are currently 11 names in this directory beginning with the letter H.
A federal visa program that allows American companies and universities to employ foreign scientists, engineers, programmers, and other professionals in the US
Horizontal BPO refers to BPO offerings that are reasonably similar across industries. Horizontal BPO offerings include Customer Interaction and Support, Finance & accounting, Human Resources Management, Procurement services, and Knowledge services
A facility in which a third-party holds the data and runs the programs in its own computers
HR Functional Services
HR functional services is the single-process HR market. It includes the transfer of single-process or individual HR processes or functions (e.g., benefits, compensation) to a service provider
HR Information Systems (HRIS)
HR information systems (HRIS) are systems that enable a company to track employees and employee-related information (e.g., name, contact information, department, salary, etc.). HRIS include reporting capabilities and some systems are interfaced to payroll or other financial systems. The overall systems are sometimes called HR Management System (HRMS)
HR Information Technology (HRIT)
HR information technology (HRIT) refers to the technology backbone of HR processes
Hub and spoke model
An organization's practice of having offshore operations of its own, as well as three or four partners with whom it collaborates. This mitigates the risk of having all services provided by a single service provider
Human capital assets
The availability and capabilities of the people required to deliver a given service
Human Resource (HR)
Human resource and personnel function of a company – involving performance management, recruitment, training and development, compensation and benefits, etc.