Working in a sourced services environment is not trivial and simple things often take longer and cost more than what you would typically expect. So,...

In the world of outsourcing governance a ‘single source of truth’ is seen as critical for the smooth operation of a sourced services engagement. Although...

GDPR significantly increases accountability of data processors which means that service contracts become even more important to the processor. Introduction With the General Data Protection Regulation (GDPR) going...

Sourcing provides client organisations access to a broad range of specialised skills, the ability to control and manage operating costs, and the realisations of improved...

Outsourcing governance and operational risk are two major topics on today’s agenda of top executives, especially in heavily regulated industries like financial services and healthcare....

Entering into the delivery stage is exiting and critical in every outsourcing arrangement. It’s about shifting from “promise to deliver” to “deliver to promise”. It’s...

Benchmarking can pit you against your outsourcing supplier on prices. Here are five friendlier alternatives to keep costs competative and your relationship positive.   Benchmarking...

“I’d like to tell you if you are careful in drafting an outsourcing contract, you can avoid all disagreements. But they’re inevitable,” says Daniel Masur,...