Becoming a Customer of Choice
Are you recognized by your suppliers as a Customer of Choice? What does in mean to be a Customer of Choice and why is important?...
Category: Tools & templates
Measure what matters!
Over the years a lot has been said and written about the use of performance metrics in sourcing relationships. Everyone understands that metrics need to...
What’s your outsourcing fitness?
When the health of outsourcing governance is poor, it’s not just the business case that suffers. Outsourcing governance is all about decision making. Specifically, it’s...
How mature is your outsourcing governance?
Take the quick 3 minute self assessment survey to get a snapshot of the maturity level of your sourcing governance capabilities....
How social tools can help you become more agile
A recent McKinsey&Company survey (see link below) identified that a new generation of communication and collaboration tools brings major benefits to organizations in terms of...
Bouwstenen voor een goed outsourcingscontract
Uitbesteders en serviceproviders onderkennen het belang van een goede relatie, maar hebben er toch dikwijls verschillende verwachtingen van. Dit leidt tot misverstanden en is frustrerend....