Becoming a Customer of Choice

Becoming a Customer of Choice

Are you recognized by your suppliers as a Customer of Choice? What does in mean to be a Customer of Choice and why is important?...

Measure what matters!

Over the years a lot has been said and written about the use of performance metrics in sourcing relationships. Everyone understands that metrics need to...

What’s your outsourcing fitness?

When the health of outsourcing governance is poor, it’s not just the business case that suffers. Outsourcing governance is all about decision making. Specifically, it’s...

Bouwstenen voor een goed outsourcingscontract

Uitbesteders en serviceproviders onderkennen het belang van een goede relatie, maar hebben er toch dikwijls verschillende verwachtingen van. Dit leidt tot misverstanden en is frustrerend....